Privacy Policy – ANUDI GROUP S.L.

1. Information We Collect

Personal Information
We may collect personal details such as your name, email address, phone number, company details, and payment information. This data is necessary to process transactions, provide customer support, and deliver tailored experiences with our platform.

Device and Usage Data
We automatically collect technical data about how you interact with our services, including your IP address, device type, operating system, browser type, and navigation activity within our CRM or AI voice services.

Cookies and Tracking Technologies
We use cookies and similar technologies to optimize your user experience, remember preferences, and analyze site traffic. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the collected data to improve your experience and ensure the quality of our services:

• Service Delivery: To provide access to our CRM, conversational AI agents, and automated call/voice systems.

• Improvement and Development: To analyze user behavior and enhance the performance, usability, and features of our software.

• Customer Support: To respond effectively to your requests and resolve issues.

• Security: To monitor, prevent, and detect fraud or suspicious activities within our systems.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Data may be shared only in the following cases:

• Service Providers: With trusted partners who support hosting, analytics, cloud infrastructure, or customer service.

• Legal Requirements: When required by law or in response to valid legal processes.

• Business Transfers: In case of merger, acquisition, or restructuring, your information may be transferred as part of the business assets.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, misuse, or alteration. However, no online service is completely secure, and we cannot guarantee absolute protection.

5. Your Data Rights

As a user, you have the following rights regarding your personal data:

• Access: Request access to the data we hold about you.

• Correction: Request corrections to any inaccurate or incomplete data.

• Deletion: Request deletion of your data, except when required by law.

• Restriction / Opt-Out: Opt out of certain data uses, such as personalized marketing.

You may exercise these rights by contacting us at anudigroup@gmail.com

6. Third-Party Links

Our website or platform may contain links to third-party services. We are not responsible for the privacy practices or content of those external websites.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them. If we discover we have collected such information without parental consent, we will promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with the revised date. We encourage you to review it periodically.

9. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

ANUDI GROUP S.L.
CIF: B21980354
Email: anudigroup@gmail.com
Address: Joan d'Austria 95 , Barcelona

By using our services, you agree to the terms described in this Privacy Policy.